What is ITO?

One of the major service provided by our team is the ITO service which is simply put, outsourcing of computer or Internet related work, such as programming, server management etc via an OCS engineer to other companies. As our team has a vast experience in IT solutions, we are able to provide our clients with a top notch service and support to their systems.

Our Engineer will be able to:

  • Handle the L1 (Level One) Support inquiries for the agreed applications and H/W infrastructure
  •  Validating and licenses expiry and solving other desktops and laptops issues.
  • Advice on H/W purchasing and simple computer parts evaluation.
  • Assist in day to day operational tasks, such as data entry and inquiry management
  • Logging and tracking Support tickets on OCS Ticketing Syste

Why should you consider ITO:

  • Cost-effective solution.
  • Periodical measurement of performance.
  • Complete set-up with service which lessens the time consumed in IT processes.
  • Specialized onsite team for continual improvement.